Source: 24/7 News
(Santa Ana, CA) -- Southwest Airlines is apologizing after an employee mocked a five-year-old girl's name at John Wayne Airport in California.
Her mother, Traci Redford, says the employee began laughing at her daughter's name, Abcde [[ ab-si-dee ]], spelled A-B-C-D-E, and taking pictures of the boarding pass before they got on their flight from Santa Ana to El Paso, Texas.
The airline member also posted the photo online.
A spokesperson later offered the family a "sincere apology" but refused to clarify what was done to the employee as part of their company standards.
Redford claimed that the airline had done nothing for two weeks after she filed the complaint.